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Beauty D
1 reviews | Active since Dec 2017
23 Mar 2023, 09:28
RAM: very bad customer service
I have been waiting for my parcel to be delivered by RAM since they've received my parcel on the 12 March 2023. I have tried contacting the customer service number but when I am number 1 on the call queue they always dropped the call. And now I have tracked my parcel and it indicates that they have sent back my parcel to Vodacom. My tracking number is K***. Even this morning (23/03/2023) I tried giving them a call as from 08h50am and they keep dropping the call again when I'm number 1 on their call queue. I want my parcel to be delivered asap.
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Beauty D's updateReviewer Update
26 Mar 2023, 20:18So strange that I only get a response from RAM when the complaint is logged on Hellopeter. As I said, I have been trying to get through RAM customer service way before the date you sent my parcel back to Vodacom but your call centre agents keeps dropping my calls whenever I am number 1 on your call queue. You provide a very bad customer service. I thought the calls going through customer service/ call centre were tracked so you can see a call drop but I was wrong with your company. I am not happy at all with this response as I have tried numerous times to get hold of your courier company for my parcel.
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Beauty D's update26 Mar 2023, 20:18
Reviewer Update
So strange that I only get a response from RAM when the complaint is logged on Hellopeter. As I said, I have been trying to get through RAM customer service way before the date you sent my parcel back to Vodacom but your call centre agents keeps dropping my calls whenever I am number 1 on your call queue. You provide a very bad customer service. I thought the calls going through customer service/ call centre were tracked so you can see a call drop but I was wrong with your company. I am not happy at all with this response as I have tried numerous times to get hold of your courier company for my parcel.