1 reviews | Active since Sept 2021
RAM, the worst service.
I'm not surprised by the worst reviews you're getting. Your service is APPALLING RAM. I don't use your services I've heard worst experience before with you. I only ended up in this situation because Clicks uses you for their online orders. I have a good relationship with Clicks and it spans many years, I won't be using their online service again because of RAM.
This morning I get a call from RAM couriers asking for directions which I provided. When they get to the house, they made so much noise with the hooter and even woke up my mom. As to why they didn't call me like they did before, only the devil alone knows.
I complained about the unnecessary noise and that was totally disregard and met with backchatting. All I need was a delivery not waking up the entire neighborhood with a hooting marathon. That was rude and totally unprofessional. I called this out behavior out and they decided to leave with my package I paid for.
In a few hours their head office called to arrange alternative delivery date because they were **** and put the message "Customer not available at the house to receive delivery" I'm at my wit's end with horror.
RAM surely you can do better, train your employees to value and respect customers. This is not a free service. I expect value for my money.
Ram tracking number :OFT1T***2
We sincerely do apologise for the delayed delivery of your parcel and the inconvenience caused in this thereof.
The courier support department has been advised to ensure that the parcel is delivered today, without fail. They should be able to contact you upon delivery of your parcel today.
Kind regards.
We sincerely do apologise for the delayed delivery of your parcel and the inconvenience caused in this thereof.
The courier support department has been advised to ensure that the parcel is delivered today, without fail. They should be able to contact you upon delivery of your parcel today.
Kind regards.
I received my parcel today, without any unnecessary dramatic disrespectful hooting. The driver called to say he's on the way. He phoned again to say he at the gate and I went to the gate to collect my parcel. Simple, no drama. Both calls took less than a 40 seconds.
It is sad that we have to come to these platforms to get a service that should come standard. Lack of training costs companies dearly. Now company resources were wasted because any extra trip had to be made. Really unfortunate and unproductive.
I received my parcel today, without any unnecessary dramatic disrespectful hooting. The driver called to say he's on the way. He phoned again to say he at the gate and I went to the gate to collect my parcel. Simple, no drama. Both calls took less than a 40 seconds.
It is sad that we have to come to these platforms to get a service that should come standard. Lack of training costs companies dearly. Now company resources were wasted because any extra trip had to be made. Really unfortunate and unproductive.
We strongly do agree that the deliveries should be done right the first time.
We will look into the matter in order to prevent this phenomenon from taking place in the future.
We also would like present our gratitude that your parcel was delivered hassle free this time around.
Kind regards.
We strongly do agree that the deliveries should be done right the first time.
We will look into the matter in order to prevent this phenomenon from taking place in the future.
We also would like present our gratitude that your parcel was delivered hassle free this time around.
Kind regards.