RAM terrible service

I've had the worst experience dealing with RAM. I bought my RAIN sim card on the 26th of September. It arrived at the Ram warehouse on the 1st of October and was supposed to be delivered on the 4th of October which was my instruction when I placed my order. Nothing arrived on the 4th and there was no phone call from their side. I waited a few more days and eventually called RAM on Wednesday the 9th October. I asked if they could change the delivery address to my work address and the consultant said I need to call RAIN to request a change of address and give them authorisation to do so, which I did.

Then next day I called RAM again to find out about my parcel, the consultant said that she'll change the delivery address and try to have it delivered on that day, but nothing arrived. The next morning i called again to find out, and I was told an instruction was given to the pretoria depot to deliver the previous day, and they didn't know why it wasn't delivered. the consultant said she would get the manager to give me a call and make an arrangement. i waited a few hours and received no call. I called again and the consultant said they would contact the pretoria depot to get more information and they would call me back. I waited a couple of more hours and recieved no phone call. I then called back in the afternoon and i was told the delivery was set for Monday, I then confirmed with the consultant the address for delivery, which was the new address.

On Monday the 14th i receive an email and sms confirmation for delivery, but the delivery address is for the old address and they never changed it. I called again in the morning and I asked them to give me an hours notice before the driver comes so that I could meet them at them at home and they agreed to that request. I then received a call from the driver asking if I am at the address because he is close to my house. I told him no one is there, because they didn't give me the hours notice that I requested because I was at work. I tried to organise to meet him somewhere but he said he couldn't but would call his manager and call me back. He didn't call me back, and also wouldn't answer my phone when I tried to contact him back. I call the call centre again to tell them what happened and they said they would get the depot to arrange delivery with me. the depot called and tried to organise delivery for today, but I tried to get him to deliver in the afternoon. He said he would call his driver and find out where he is and call me back. up until this morning i still haven't received a call as to when my parcel will arrive.

I am extremely outraged at the service I have received from RAM, and I hope I never have to deal with them again if this is the service they are offering. From tomorrow I will not be available as I will be out of town, so now I'll probably have to wait another week to receive my sim card.