RM
Rashaad M
1 reviews | Active since Aug 2015
09 May 2025, 17:46
Ram Snail To Hand Couriers!!
Absolutely terrible service from this courier company.
Claim to have not had the address on the waybill, but said they sent a driver and he didnt have a Unit number - But they have my number, so they couldnt call me to confirm WHILE HE WAS HERE??!! Instead, send it back to the warehouse to tell me delivery will be on Monday, after I had to take a day off of work today for the delivery to arrive accordingly. I know unemployment is high in S.A. but some of us do still have jobs we have to go too!!
To add insult to injury, the guy I spoke to @ 15:50, told me the address has been corrected and the delivery will be done today. When I called to find out what is happening, I get told no it will be delivered on Monday, when nobody will be home - So I should basically expect ANOTHER delay!!!
Helpful (0)
Replies (5)0
Replies (5)
Ram Hand To Hand Couriers's replyOfficial
12 May 2025, 09:56Dear Rashaad Monteiro
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
I have escalated for the address to be approved as it was amended , because we cannot deliver without the complete address which includes the name of the complex accompanied by the unit number ,
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
I have escalated for the address to be approved as it was amended , because we cannot deliver without the complete address which includes the name of the complex accompanied by the unit number ,
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply12 May 2025, 09:56
Official
Dear Rashaad Monteiro
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
I have escalated for the address to be approved as it was amended , because we cannot deliver without the complete address which includes the name of the complex accompanied by the unit number ,
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
I have escalated for the address to be approved as it was amended , because we cannot deliver without the complete address which includes the name of the complex accompanied by the unit number ,
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
RM
Rashaad M's updateReviewer Update
12 May 2025, 10:11I have communicated 3 times telephonically, about what my address is!! I have called your offices again today, and they still have an issue with my address???!!!! How is it that you have the address, confirmed on the phone, BUT IT IS STILL an issue????!!!!!!
RM
Rashaad M's update12 May 2025, 10:11
Reviewer Update
I have communicated 3 times telephonically, about what my address is!! I have called your offices again today, and they still have an issue with my address???!!!! How is it that you have the address, confirmed on the phone, BUT IT IS STILL an issue????!!!!!!
Ram Hand To Hand Couriers's replyOfficial
12 May 2025, 10:33once approved we will arrange delivery
Ram Hand To Hand Couriers's reply12 May 2025, 10:33
Official
once approved we will arrange delivery
RM
Rashaad M's updateReviewer Update
12 May 2025, 10:36Once what is approved?? Please advise who made the change of address, as my address has been the same. Your staff have called me 4 times, and telephonically confirmed my address all times. So WHY do you have an issue with my address???? Who authorised a change in address, because it was not me??!! Please provide proof/evidence of this change of address.
RM
Rashaad M's update12 May 2025, 10:36
Reviewer Update
Once what is approved?? Please advise who made the change of address, as my address has been the same. Your staff have called me 4 times, and telephonically confirmed my address all times. So WHY do you have an issue with my address???? Who authorised a change in address, because it was not me??!! Please provide proof/evidence of this change of address.
RM
Rashaad M's updateReviewer Update
12 May 2025, 10:38It's no wonder Hello Petter had a total of 5696 reviews of RAM Couriers, and 5145 are ALL 1 star!! Absolutely shocking and terrible service!!
RM
Rashaad M's update12 May 2025, 10:38
Reviewer Update
It's no wonder Hello Petter had a total of 5696 reviews of RAM Couriers, and 5145 are ALL 1 star!! Absolutely shocking and terrible service!!