1 reviews | Active since Feb 2017
RAM ruins the day
It seems the one digit of an address was mis-read to be a letter not a number, yet despite correcting that on an express parcel this morning, RAM refuses to tell me when my extremely urgent parcel will be delivered, blaming it on Bob Go app. Apparently an address change has to be authorized but they cannot tell me when that will happen. Even though I have ID, paperwork and emails, they refuse to release my parcel, causing immense stress. The driver shouted at me, staff slammed the phone down, and apparently I "may not"email a manager or send my voice notes as they have **** in several phone calls to me. I give up, Hugely important parcel, and no clue when i can expect it. I am so disappointed. Even after 3 calls, they still hadn't corrected the address, how can that be considered customer service ??
Thank you for reaching out to Ram Hand to Hand Couriers. The address was incorrect when we received the order after you made calls to the customer service department we needed to release and approval to fix and change your address, unfortunately for security reason's that is the process we need to follow to avoid delivering to the wrong person. The order will be delivered to the new address given tomorrow.
Thank you for reaching out to Ram Hand to Hand Couriers. The address was incorrect when we received the order after you made calls to the customer service department we needed to release and approval to fix and change your address, unfortunately for security reason's that is the process we need to follow to avoid delivering to the wrong person. The order will be delivered to the new address given tomorrow.