DM
Dorah M
1 reviews | Active since Sept 2020
09 Sept 2020, 11:50
RAM rude driver and non delivery
Had the worse experience with RAM few hours ago, the driver was so rude on the phone and told me to come where he is to collect my package, I tried to explain that I have a newborn and can't travel them he hanged up on my ear. I still don't know if my package will be delivered or not. Their drivers are so rude
Helpful (0)
Replies (4)0
Replies (4)
Ram Hand To Hand Couriers's replyOfficial
09 Sept 2020, 12:03Good day.
Thank you Dorah for bringing this to our attention.
Please provide to us the tracking number for your parcel so that we can be liaise with our senior management to take care of this personally and have your parcel delivered successfully today still.
Our sincerest apologies that you experienced this by one of our drivers and we can assure you we will deal with this at the highest level.
Kind regards.
Thank you Dorah for bringing this to our attention.
Please provide to us the tracking number for your parcel so that we can be liaise with our senior management to take care of this personally and have your parcel delivered successfully today still.
Our sincerest apologies that you experienced this by one of our drivers and we can assure you we will deal with this at the highest level.
Kind regards.
Ram Hand To Hand Couriers's reply09 Sept 2020, 12:03
Official
Good day.
Thank you Dorah for bringing this to our attention.
Please provide to us the tracking number for your parcel so that we can be liaise with our senior management to take care of this personally and have your parcel delivered successfully today still.
Our sincerest apologies that you experienced this by one of our drivers and we can assure you we will deal with this at the highest level.
Kind regards.
Thank you Dorah for bringing this to our attention.
Please provide to us the tracking number for your parcel so that we can be liaise with our senior management to take care of this personally and have your parcel delivered successfully today still.
Our sincerest apologies that you experienced this by one of our drivers and we can assure you we will deal with this at the highest level.
Kind regards.
DM
Dorah M's updateReviewer Update
09 Sept 2020, 17:20Thank you for the apology
One of your consultants called me and promised that the delivery will be made tomorrow. I'll wait till tomorrow to see what happens
One of your consultants called me and promised that the delivery will be made tomorrow. I'll wait till tomorrow to see what happens
DM
Dorah M's update09 Sept 2020, 17:20
Reviewer Update
Thank you for the apology
One of your consultants called me and promised that the delivery will be made tomorrow. I'll wait till tomorrow to see what happens
One of your consultants called me and promised that the delivery will be made tomorrow. I'll wait till tomorrow to see what happens
Ram Hand To Hand Couriers's replyOfficial
10 Sept 2020, 12:38Please do let us know as soon as you receive it.
Ram Hand To Hand Couriers's reply10 Sept 2020, 12:38
Official
Please do let us know as soon as you receive it.
DM
Dorah M's updateReviewer Update
10 Sept 2020, 13:36I did receive the package and thanks for the prompt response on the matter.
DM
Dorah M's update10 Sept 2020, 13:36
Reviewer Update
I did receive the package and thanks for the prompt response on the matter.