uV
ursula V
1 reviews | Active since Dec 2025
23 Dec 2025, 08:30
RAM repeatedly fails to deliver packages or customer service
I received three failed delivery notifications via email in spite of the fact that I received no phone calls and had someone waiting at the delivery address to receive the package. Using their Whatsapp service is useless as it gives very limited options and repeats the same instructions in an endless loop. Phoned their customer service line, waited in the queue for 28 minutes to speak to a consultant who then put me on hold and never returned to the phone. Total time on the call with no communication 50 minutes
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Ram Hand To Hand Couriers's replyOfficial
23 Dec 2025, 08:57Dear Ursula
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will deliver your parcel timeously
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will deliver your parcel timeously
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
Ram Hand To Hand Couriers's reply23 Dec 2025, 08:57
Official
Dear Ursula
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will deliver your parcel timeously
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will deliver your parcel timeously
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,