1 reviews | Active since Jun 2011
RAM & RAIN -Cut from the same cloth
I guess we write reviews not only to share our experiences with a particular business, but in the hope that these reviews will spark some sort of reaction into addressing poor customer service. There is no reason under the sun that a business that is built to service clients should be taking such concerns lightly.
Not even organizations that are a monopoly in their respective operating spaces take clients/ prospective clients for granted. Then we wonder why South Africa has amongst the lowest ratings when it comes to customer service.
I have to date still not received my parcel that had been scheduled for delivery on 18 June 2020. I have been sent from pillar to post. The updates on where my parcel is have stopped completely. Rain where the package is coming from said they would get someone to call me as well but, yes you guessed it no one has made contact. The RAM agent I spoke to at 14:30 on 22 July 2020 said she would get back to me by 15:00, it almost 24 hours later and still I wait.
What more I ask is want to do to get delivery of their things.
We sincerely do apologise for the delayed delivery of your parcel and the inconvenience caused.
It appears that the courier still tried to make contact on the incorrect contact number. We have informed the courier support crew to ensure that you are contacted upon the delivery of your parcel on the number you have provided prior.
The parcel should be delivered at the soonest tomorrow, and communication should be made with you.
Again, we would to apoligise and will ensure that this never happens again.
Kind regards.
We sincerely do apologise for the delayed delivery of your parcel and the inconvenience caused.
It appears that the courier still tried to make contact on the incorrect contact number. We have informed the courier support crew to ensure that you are contacted upon the delivery of your parcel on the number you have provided prior.
The parcel should be delivered at the soonest tomorrow, and communication should be made with you.
Again, we would to apoligise and will ensure that this never happens again.
Kind regards.