SS
Sonya S
1 reviews | Active since Jan 2015
09 Oct 2025, 14:20
RAM - pure disappointment and lies
They do not even deserve 1 star!!!! I am livid with their service OR rather, LACK THEREOF. I expected a delivery yesterday and at 17h30 notification the driver could not deliver or reach me - lies. No one called me. Then spoke with an agent last night and was promised before 2pm today. at 13h50 a message saying unable to deliver - again NO ONE called me. Now I am being told they cannot promise it will be today - RAM YOU HAVE RUINED A BIRTHDAY SURPRISE.
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Replies (2)0
Replies (2)
Ram Hand To Hand Couriers's replyOfficial
14 Oct 2025, 09:40Dear Sonya ,
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
The parcel has been delivered .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
The parcel has been delivered .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply14 Oct 2025, 09:40
Official
Dear Sonya ,
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
The parcel has been delivered .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
The parcel has been delivered .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
SS
Sonya S's updateReviewer Update
14 Oct 2025, 09:54Dear RAM Team
Thank you for your reply. Your team definitely made up for the disappointment on the other 2 deliveries - thank you and well done!
Best
Sonya
Thank you for your reply. Your team definitely made up for the disappointment on the other 2 deliveries - thank you and well done!
Best
Sonya
SS
Sonya S's update14 Oct 2025, 09:54
Reviewer Update
Dear RAM Team
Thank you for your reply. Your team definitely made up for the disappointment on the other 2 deliveries - thank you and well done!
Best
Sonya
Thank you for your reply. Your team definitely made up for the disappointment on the other 2 deliveries - thank you and well done!
Best
Sonya