RAM poor service delivery

Very poor service, I have been tracking my parcel even getting sms's but the drivers decided not to deliver it, I couldn't move or do my daily routine as I am supposed to be around when they deliver,it's been a waste of time and money to wait for company that does not know how to deliver good service, I tried making follow up but even the manager incharge decided not to speak to me....The service is very very poor....I wish my parcel was given to different company .