LA
Leigh A
1 reviews | Active since Oct 2020
18 Jun 2021, 09:12
RAM poor service
I placed an online order on the TFG group for 4 clothing items on 07/06/2021. On 10/06/2021 3 of the 4 items arrived. I have since been tracking the last parcel with RAM and it is staying in the same state where the driver has collected the item from the store on 08/06/2021. I have had no feedback as to why there is a delay on this Item. I have called in 3 times of which this matter was being escalated and still no response. It has been 10 days since RAM has collected this parcel of which I paid for and till today have not received. Where to now RAM? When am I getting my parcel and why is there no communication on this?
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Replies (3)
Ram Hand To Hand Couriers's replyOfficial
18 Jun 2021, 09:40Good morning Leigh.
We do apologise for the inconvenience caused in the experience you had with the delivery of your parcel.
The matter has been escalated to the branch manager so that they can advise of the movements of the parcel, and we can have it delivered to you at the soonest possible time.
We will revert as soon as we receive feedback.
Kind regards.
We do apologise for the inconvenience caused in the experience you had with the delivery of your parcel.
The matter has been escalated to the branch manager so that they can advise of the movements of the parcel, and we can have it delivered to you at the soonest possible time.
We will revert as soon as we receive feedback.
Kind regards.
Ram Hand To Hand Couriers's reply18 Jun 2021, 09:40
Official
Good morning Leigh.
We do apologise for the inconvenience caused in the experience you had with the delivery of your parcel.
The matter has been escalated to the branch manager so that they can advise of the movements of the parcel, and we can have it delivered to you at the soonest possible time.
We will revert as soon as we receive feedback.
Kind regards.
We do apologise for the inconvenience caused in the experience you had with the delivery of your parcel.
The matter has been escalated to the branch manager so that they can advise of the movements of the parcel, and we can have it delivered to you at the soonest possible time.
We will revert as soon as we receive feedback.
Kind regards.
LA
Leigh A's updateReviewer Update
21 Jun 2021, 09:44So once again this has been escalated and I have not receive feedback on this as yet? What the hell is going on RAM?!?
LA
Leigh A's update21 Jun 2021, 09:44
Reviewer Update
So once again this has been escalated and I have not receive feedback on this as yet? What the hell is going on RAM?!?
Ram Hand To Hand Couriers's replyOfficial
21 Jun 2021, 13:38We are still waiting for feedback from the warehouse manager.
Ram Hand To Hand Couriers's reply21 Jun 2021, 13:38
Official
We are still waiting for feedback from the warehouse manager.