RAM PATHETIC SERVICE AGAIN

Pathetic service as a courier company! I am expecting a delivery and spoke to one of the consultants from RAM on 16Aug to confirm that the update on the tracker showing that I should expect delivery on 17Aug is correct and the consultant confirmed all in order. I asked him to ensure a remark is added for delivery during a specific time to which he confirmed all in order. To my surprise on the actual day of delivery I get a call from Ram asking me to confirm my address details, building name etc once confirmed not once did the lady advise there is an issue and that delivery will not be done today. After about 2 hours I checked the tracker and noticed a Non Delivery note. I called the team and eventually spoke with Rathabile Maroeyane the 'manager'. He advised this is the process that needs to be followed, however not once did the team advise the day before that info was missing or incorrect details. Such unprofessional services received from RAM and this seems to be the norm. If this is a personal package which is to be received by the individual not certain as to why company details are required as the company or representative from a company is not allowed to sign! Furthermore I contacted the company who has handed the package over to RAM and they have advised there is no delay from their end and that RAM advising they require the company to authorize this delivery again is a run around from RAM most definitely!!They also advsied that RAM needs to proof they have been to deliver twice and no one able to accept this package before this is returned to sender!!!Really pathetic excuses received!