SA
Stefan A
1 reviews | Active since Apr 2020
21 Nov 2022, 12:33
RAM pathetic Service !!!
Driver phoned me and told me i need to come out side he is near by. He got lost and as i keep phoning him he just told me he will make another plan. Meanwhile the driver already processed this as undelivered and kept me waiting with no feedback! I phoned THE WHOLE DAY AND THEY ARE JUST USELESS!!!!!!!!!!
Now they dont send it out for delivery because Vodacom needs to confirm the address again with RAM before they deliver!!!!
I spoke to 4-5 people and not one of them phone me back to provide feedback.
Helpful (0)
Replies (4)0
Replies (4)SA
Stefan A's updateReviewer Update
21 Nov 2022, 17:43I don't understand?? The address never changed...there was a update done only added the company name but its still the same address so i dont understand why do you need approval again from vodacom?!
SA
Stefan A's update21 Nov 2022, 17:43
Reviewer Update
I don't understand?? The address never changed...there was a update done only added the company name but its still the same address so i dont understand why do you need approval again from vodacom?!
SA
Stefan A's updateReviewer Update
22 Nov 2022, 11:47I just phoned in to hand to hand and spoke to 2 different people. The first lady said they did not receive approval yet and i asked for her supervisor. No one answer.
Im busy now as i type on the phone...the 2nd lady said she will send a email to deliver by tomorrow but she cant promise anything!??!?
This is ridiculous really!!!!!
I can see the address is updated. What is the hold up with the delivery!!!!????
Im busy now as i type on the phone...the 2nd lady said she will send a email to deliver by tomorrow but she cant promise anything!??!?
This is ridiculous really!!!!!
I can see the address is updated. What is the hold up with the delivery!!!!????
SA
Stefan A's update22 Nov 2022, 11:47
Reviewer Update
I just phoned in to hand to hand and spoke to 2 different people. The first lady said they did not receive approval yet and i asked for her supervisor. No one answer.
Im busy now as i type on the phone...the 2nd lady said she will send a email to deliver by tomorrow but she cant promise anything!??!?
This is ridiculous really!!!!!
I can see the address is updated. What is the hold up with the delivery!!!!????
Im busy now as i type on the phone...the 2nd lady said she will send a email to deliver by tomorrow but she cant promise anything!??!?
This is ridiculous really!!!!!
I can see the address is updated. What is the hold up with the delivery!!!!????
SA
Stefan A's updateReviewer Update
22 Nov 2022, 15:15Hi, yes it has been delivered successful !
Thank you for acting on my request.
Thank you for acting on my request.
SA
Stefan A's update22 Nov 2022, 15:15
Reviewer Update
Hi, yes it has been delivered successful !
Thank you for acting on my request.
Thank you for acting on my request.
Ram Hand To Hand Couriers's replyOfficial
22 Nov 2022, 16:06Thank you for your feedback.
I sincerely apologize that we did not get this right from inception. I am grateful to hear that we were able to assist and have the consignment delivered succesfully before you went away.
I appreciate your patience with us. I’m confident your next experience with us will be up to your expectations.
Take care.
I sincerely apologize that we did not get this right from inception. I am grateful to hear that we were able to assist and have the consignment delivered succesfully before you went away.
I appreciate your patience with us. I’m confident your next experience with us will be up to your expectations.
Take care.
Ram Hand To Hand Couriers's reply22 Nov 2022, 16:06
Official
Thank you for your feedback.
I sincerely apologize that we did not get this right from inception. I am grateful to hear that we were able to assist and have the consignment delivered succesfully before you went away.
I appreciate your patience with us. I’m confident your next experience with us will be up to your expectations.
Take care.
I sincerely apologize that we did not get this right from inception. I am grateful to hear that we were able to assist and have the consignment delivered succesfully before you went away.
I appreciate your patience with us. I’m confident your next experience with us will be up to your expectations.
Take care.