Ram - pathetic customer service

My parcel from Vodacom , which is a new cellphone was supposed to be delivered on Monday, and because the way bill did not have company name for the office park, i work at, they were told to go back, as i was at the meeting when they came. I called Ram, and spoke to a consultant, and advised her that, i will not be in the office on Tuesday and Wednesday, the 9th and 10th April 2019. Guess what, on the 9th, they came to the office park to deliver and i told them , i was not in the office as i have told the call centre on Monday 15.45. Today my parcel is still not delivered and the call centre advised me , it is at the warehouse. I will not be in the office tomorrow, and i guess they want to deliver it tomorrow, when i am not in the office. Diary of bad customer service. I hope their staff learn to listen to customers to avoid such bad customer service from their side. Delivery should be on customer terms not their terms especially when an identity is required and proof of address .