RAM - Nowhere to Nowhere couriers

I bought a tv on black Friday through Vodacom, which should have been delivered through RAM. I refused delivery for this parcel due to a miscommunication with the Vodacom, the next day this was resolved as the package was correct. Since then I have been on and off the phone with several operators and management (7 to 8 calls) in order to get my parcel delivered again. Several of them told me that my package was delivered and put the phone down after I told them that I did not sign for the package. One operator confirmed that it was not delivered and will call with feedback. I have not received any feedback and have called this operator 4 times with no success. Its 14 days later, still have not received the package, and no one at RAM can tell me where my package is.