RAM not so great

I have a collection logged by FNB because I ordered a printer and it is faulty. FNB logged it at RAM to collect. FNB apparently gave the right street address, just a neighboring suburb instead of my suburb. RAM phone me, to phone FNB to rectify the address. I was gobsmacked, because I could just give the correct address, but no, it was logged wrong so FNB has to re log it. They don't phone them, they phone me. And the lady was rude. Did not give her name, but she was working 30 January 2026 at 16h30. I now have to wait another few days for a query that has been going on since 9 January.