RAM not delivering seamlessly from my service provider to me.

I have received notification from a cellphone service provider that my order has been collected from them by RAM. This was also confirmed by RAM on 3/12/2024. The RAM tracking system shows that the parcel is still in transit from the collection point to their warehouse today 5/12/2024 so the tracking system is not seamless as it does not have the latest info. Yesterday 4/12/2024, I forwarded a complaint to RAM on their website. Still waiting for a response. This is the second complaint regarding the delivery of my parcel with tracking number K******. Their customer service number is not functioning, and the name should change as it does not provide customer service. Yesterday I spent more than 2 hours holding on for assistance between 11:58 and 16:30. This morning I have been holding for about 15 minutes already. Each time I get to number 1 in the queue, the call gets cut, or I don't even get to number 1 and the call gets cut. Then there is the annoying voice that says based on call volumes the waiting time is—a lie. Right now I am number 2 in the queue. Let's see what happens. 10h20 5/12/24 Ok, finally the call is answered. Parcel is still in ISB. The agent, Denisha, is calling ISD. Agent apologises for delay due to high parcel volumes. ISD will call me to explain the delay and give me an accurate answer as to when the parcel will be delivered. Denisha has been very helpful and apologised profusely for her colleagues who are making them all look bad, but still no delivery of my parcel.