Ram "non delivery" patheticCELLC

I was expecting a delivery on 9 March 2018. At 08:46 I received an sms stating that my parcel is out for delivery. Throughout the day I was tracking the parcel and the status stayed the same, out for delivery. I phoned the toll free number at 13:34 and spoke to one of their agents who assured me my parcel will be delivered that day. Just after 4pm that afternoon I again traked the parcel, status then being non delivery. At 17:03 I again phoned their toll free number wanting to know what exactly "non delivery" means. The agent I spoke to immediately wanted to know if we've been home the whole day, I told we were. She then said she doesn't understand then why they are listing it as a non delivery. She asked for my phone number so she could email ram in port elizabeth so they can phone me and explain to me why the parcel wasn't delivered. Never received that phone call, and now I have to wait until next week for my parcel. Utterly pathetic service. Unfortunately I didn't choose the courier company, but if it were my choice I would definitely not choose ram. Worst experience with a courier company ever. I've received better service from private courier companies.