Ram no hands and can't deliver

On 10/12/19 I had a wrong address problem nd could not receive my package. I contacted ram nd the other company and rectified everything. All went well. Ram contacted me by telephone on 13/12/19 and Cindy confirmed package would be delivered on Tuesday 17/12/19 and I made arrangements as I had to work to be home. No delivery!!! I phoned ram couriers to be told to hold the line after wich I was told Cindy handled the package story and I must hold again now so that Cindy can clarify the story around the package.. I told the the lady my airtime won't make it as I've been holding to get someone on the line then hold twice nd now I must hold again.. She ask my number and even verified it promising to phone me should the call be cut. OK call was cut no answer I track my package wich shows in hub. Now I waited untill today nd still no call so I email nd there is no reply. So I go online nd start chatting to a guy Xavier or something, anyway he wants a way Bill number I give nd still nothing then a nicolezete or something like that and same story.. They tell you via chatting they have a high volume of chatters but I can see your name etc you ask my way bill number nd say your sorry for inconvenience but there is a high volume of chatting... Ja right so if my package is lost why can't I just hear about it?? Why must I use and spend money on airtime for other peoples incompetence.. Why must I suffer. Is anyone going to pay back my time nd money?? Via phone no answer.,via email no answer, via chatting online no answer, via Facebook messages no answer.