TvdS
Theunis van der Stoep
1 reviews | Active since Jun 2023
20 Jun 2023, 16:17
RAM, No hand to Hand here.
I cannot believe a company that is international cannot deliver a parcel that is paid for overnight express. This is radicicolous, and all that the call center agent does is to apologizes. An apology will not help for a reimbur*****t of monies lost.
You make the SA Post Office seem like angels.
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Ram Hand To Hand Couriers's replyOfficial
03 Jul 2023, 12:41Good day Theunis, thank you for contacting RAM HAND-TO-HAND Couriers.
I am terribly sorry to hear that you've had such a negative and unpleasant experience with our service. Customer satisfaction is something we take very seriously, we do not condone such poor service delivery and behavior from our personnel and we appreciate you bringing this to our attention. Please accept my sincerest apologies for the frustrations and inconvenience you've experienced due to this.
Are you expecting collection or delivery of a parcel ? If so, please will you be so kind as to send me your tracking number so I can gladly assist you?
Kind regards.
I am terribly sorry to hear that you've had such a negative and unpleasant experience with our service. Customer satisfaction is something we take very seriously, we do not condone such poor service delivery and behavior from our personnel and we appreciate you bringing this to our attention. Please accept my sincerest apologies for the frustrations and inconvenience you've experienced due to this.
Are you expecting collection or delivery of a parcel ? If so, please will you be so kind as to send me your tracking number so I can gladly assist you?
Kind regards.
Ram Hand To Hand Couriers's reply03 Jul 2023, 12:41
Official
Good day Theunis, thank you for contacting RAM HAND-TO-HAND Couriers.
I am terribly sorry to hear that you've had such a negative and unpleasant experience with our service. Customer satisfaction is something we take very seriously, we do not condone such poor service delivery and behavior from our personnel and we appreciate you bringing this to our attention. Please accept my sincerest apologies for the frustrations and inconvenience you've experienced due to this.
Are you expecting collection or delivery of a parcel ? If so, please will you be so kind as to send me your tracking number so I can gladly assist you?
Kind regards.
I am terribly sorry to hear that you've had such a negative and unpleasant experience with our service. Customer satisfaction is something we take very seriously, we do not condone such poor service delivery and behavior from our personnel and we appreciate you bringing this to our attention. Please accept my sincerest apologies for the frustrations and inconvenience you've experienced due to this.
Are you expecting collection or delivery of a parcel ? If so, please will you be so kind as to send me your tracking number so I can gladly assist you?
Kind regards.