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adrian S
1 reviews | Active since Dec 2013
02 Dec 2024, 19:59
Ram no hand to depot courier service
Ram no hand to depot couriers, drivers and call centre agents just lie through their teeth, driver Called from the gate intercom my wife opened, then he called again from the intercom and said he was leaving so the gate was open for him to come only for him to just leave, then tour call centre just states it will be escalated and now nothing useless .according to the tracking number the driver came again but never did I would know cause you have to dial the cell number at the intercom to gain access
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Ram Hand To Hand Couriers's replyOfficial
03 Dec 2024, 09:48Dear Adrian shaw
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
This has been escalated to our warehouse once there is an available driver we will dispatch your parcel
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply03 Dec 2024, 09:48
Official
Dear Adrian shaw
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
This has been escalated to our warehouse once there is an available driver we will dispatch your parcel
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.