LC
Lisa C
1 reviews | Active since May 2018
10 Dec 2024, 09:44
RAM - no customer service updates or responses . BAD SERVICE
I placed an order through VUSE SA on 1 Dec. 2 Dec it arrived from client site to Isando Last update 3 Dec 02:07 Outgoing SMS - Consignment has been received by RAM. I have messaged, them on whatsapp, tried to phone - NO ANSERS OR UPDATES AS TO WHERE MY ORDER IS Over a week and nobody is interested in getting back to me with a response
Helpful (0)
Replies (3)0
Replies (3)
Ram Hand To Hand Couriers's replyOfficial
10 Dec 2024, 10:34Good day Lisa,
I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual.
Please know that we are actively working to resolve the situation as quickly as possible. Our team is committed to ensuring that all parcels are processed and delivered promptly, and we truly appreciate your patience and understanding. We will deliver the parcel as soon as possible.
We do humbly apologies for delay caused . The parcel has been collected and busy being sorted delivery will happen this week.
Thank you
Ram Management
We do humbly apologies for delay caused . The parcel has been collected and busy being sorted delivery will happen this week.
Thank you
Ram Management
Ram Hand To Hand Couriers's reply10 Dec 2024, 10:34
Official
Good day Lisa,
I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual.
Please know that we are actively working to resolve the situation as quickly as possible. Our team is committed to ensuring that all parcels are processed and delivered promptly, and we truly appreciate your patience and understanding. We will deliver the parcel as soon as possible.
We do humbly apologies for delay caused . The parcel has been collected and busy being sorted delivery will happen this week.
Thank you
Ram Management
We do humbly apologies for delay caused . The parcel has been collected and busy being sorted delivery will happen this week.
Thank you
Ram Management
LC
Lisa C's updateReviewer Update
10 Dec 2024, 11:27thank you for your reply. I understand that during December there is an increase in volume for deliveries, just a pity I had to put on this platform to get a response only.
This obviously has an impact on your clients as I will no longer be ordering from them online in the future because of delays, if I can obtain elsewhere. Please check your customer service emails on line as they are not being attended to.
I look forward to receiving my delivery this week.
This obviously has an impact on your clients as I will no longer be ordering from them online in the future because of delays, if I can obtain elsewhere. Please check your customer service emails on line as they are not being attended to.
I look forward to receiving my delivery this week.
LC
Lisa C's update10 Dec 2024, 11:27
Reviewer Update
thank you for your reply. I understand that during December there is an increase in volume for deliveries, just a pity I had to put on this platform to get a response only.
This obviously has an impact on your clients as I will no longer be ordering from them online in the future because of delays, if I can obtain elsewhere. Please check your customer service emails on line as they are not being attended to.
I look forward to receiving my delivery this week.
This obviously has an impact on your clients as I will no longer be ordering from them online in the future because of delays, if I can obtain elsewhere. Please check your customer service emails on line as they are not being attended to.
I look forward to receiving my delivery this week.
Ram Hand To Hand Couriers's replyOfficial
10 Dec 2024, 11:29Thank you for your understanding
Ram Hand To Hand Couriers's reply10 Dec 2024, 11:29
Official
Thank you for your understanding