RAM lack of communication and to the wrong number

I am expecting a new phone delivery from Vodacom and RAM is to handle the delivery and was supposed to make contact to arrange delivery. I did not hear anything until I was informed someone is at my office to deliver the phone while I am out at meetings. I then received a call from RAM after being advised someone is there. I then phoned them but after being on hold for 8 minutes the call dropped and then after being on hold again for over 8 minutes I decided to use the Website, the online assistant merely said they can't help without a tracking number.

Only then did we figure out they sent the details the same morning but to my wife's phone and not mine. Pathetic service and we had a similar issue problem the previous time.