RAM just as *** as Vodacom

No wonder Vodacom uses RAM as their delivery partner as both suck at customer service. After battling with Vodacom for weeks on end...I know have to battle with RAM as well. RAM was supposed to make delivery of my Vodacom parcel last week Friday, which I could not accept because I did not have my original ID with me and they refused to accept my drivers' license with a certified copy of my ID. So that's my fault...but I spoke to a consultant after the failed delivery attempt on Friday where I indicated to the consultant that I will not be at my office and delivery please has to take place to my home as that's where I'll be on Monday. She arranged that that delivery will take place on Monday to my home address which I confirmed with her a couple of times during the call. It was even indicated on the RAM tracking site that delivery has been arranged for Monday 26 April 2021. Come Monday, 26 April, I didn't receive a delivery notification from RAM to which I then made contact via their online chat. Only to be notified that delivery is not scheduled to take place today as it hasn't been authorised. Surely this is something I could have been notified about...seeing that I have to leave for a business trip on Wednesday and confirmed this after my communication with RAM on Friday. The consultant, Xavier, kept relaying the message - this is not possible, without supplying any reason to why delivery cannot take place, a reason to why I cannot collect from the depot nor supply me with a reason why the arrangement that was made on Fridays' not been committed to. So the sweet and short of my review is that RAM's trust index of 2.1 out of 10 is fully justified and completely deserved.