RAM is the worst courier company

I have never received such terrible service from a courier company before. I paid for my Rain Simcard on 5 May and should have received it 5 days ago owing to the 3 - 5 days delivery. The chatbox is a waste of time because they do not respond to your concerns. I called many times and was put on hold, someone picked up once and asked what my concerns are and then put me through to a recorded operator and that was later dropped. I resorted to contacting Rain because they chose this despicable courier company to deliver their products and a RAM team leader Jason Schalkwyk emailed me saying that they will prioritize my parcel today because "Your parcel is currently in our warehouse due to non-delivery", what non-delivery means I have no idea. The history of my parcel for yesterday alone is; 08:19 OUT FOR DELIVERY IN Cape Town. 08:28 Outgoing SMS - Consignment has been dispatched for delivery attempt. 08:28 Outgoing Email - Consignment has been dispatched for delivery attempt. 01:02 RAMMobile NonDelivery - . 02:19 Outgoing Call - Non-Delivery Validation - delivery not attempted , courier locked parcels at the same time. 05:50 UNSUCCESSFULL DELIVERY IN Cape Town - Unavailable Home - Contact Not Available.

Bare in mind no one but myself can receive this parcel, I stayed home since I ordered the sim card because I knew no one could receive it and of course I was home during that time. At this point I will just do their job for them and fetch my sim card myself!