YR
Yvette R
1 reviews | Active since Jan 2012
04 Dec 2025, 08:28
RAM is not a service to use for parcel delivery
After 3 unsuccessful delivery dates, I am still waiting for my parcel to be delivered. Using the Whatsapp function is a waste of time. I called the Customer Care Centre 3 days in a row, waiting as long as 20 minutes for a call service agent to answer, is unacceptable. Calling the Customer Care Centre is also not helping to get my parcel to me.
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Replies (3)YR
Yvette R's updateReviewer Update
08 Dec 2025, 11:07Still unresolved, I even called the Customer Care Centre again on Friday 05 Dec 2025 at 07:50 and spoke to Koena to change my delivery address to my home address. Koena did mention it will be delivered either on 08 or 09 Dec 2025. I dont want an apology, I want my parcel delivered before the end of this week please.
YR
Yvette R's update08 Dec 2025, 11:07
Reviewer Update
Still unresolved, I even called the Customer Care Centre again on Friday 05 Dec 2025 at 07:50 and spoke to Koena to change my delivery address to my home address. Koena did mention it will be delivered either on 08 or 09 Dec 2025. I dont want an apology, I want my parcel delivered before the end of this week please.
YR
Yvette R's updateReviewer Update
08 Dec 2025, 11:14I called again on 08 Dec and have been in the waiting queue for 21 minutes (and counting) Ram has now added options you should select to which department you wish your call to be directed, only to start back in the queue from the beginning! Totally ridiculous! They are in the logistics business, but they should not be.
YR
Yvette R's update08 Dec 2025, 11:14
Reviewer Update
I called again on 08 Dec and have been in the waiting queue for 21 minutes (and counting) Ram has now added options you should select to which department you wish your call to be directed, only to start back in the queue from the beginning! Totally ridiculous! They are in the logistics business, but they should not be.
YR
Yvette R's updateReviewer Update
09 Dec 2025, 12:52Parcel delivered on 09 Dec at 12:51 after I made my own arrangements with your Customer Care Centre to deliver at a different address.
YR
Yvette R's update09 Dec 2025, 12:52
Reviewer Update
Parcel delivered on 09 Dec at 12:51 after I made my own arrangements with your Customer Care Centre to deliver at a different address.