WL
Wendy L

1 reviews | Active since Jul 2022

10 Dec 2025, 06:28

RAM is a useless delivery company

I have a problem. I'm expecting a package that was first supposed to be delivered on 06-12-2025 and I later got a message stating that RAM failed to deliver due to no one being at the premises and there was no contact number. The next delivery was scheduled for 09-12-2025 and the same thing happened. I was home all day yesterday and RAM did not come,they didn't even attempted to contact me regarding my package. My contact number was there since they were able to send a WhatsApp message regarding the delivery,when I tried calling them I could not get ahold of them. I just need my package please. We can not work like this. RAM didn't even attempted to contact me on both occasions or rather please provide the number that was contacted for the delivery. I am very disappointed with this whole entire thing.

0
Replies (1)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply10 Dec 2025, 08:33
Official
Dear Wendy 

We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.

We will arrange delivery and ensure you receive it timeously 

We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
 
Once again we humbly apologize and appreciate your patience and understanding.
  
  Sincerely,