RAM is a **** and DHL Express needs to stop using them as a third party delivery.

2 consecutive days I have received sms in the morning stating that my parcel is out on delivery and yet no delivery has made it to me. Day 1 I received a phone call from a customer service agent at exactly 16H56 from this number *** the agent asked whether my package had been delivered and when I advised that it had not been, she told me that she would call the driver and then get back to me. She never got back to me and a while after that when I tracked my parcel it showed that the delivery was unsuccessful. Day 2 I receive the same sms in the morning stating that my parcel is out for delivery and they deliver up to 17H00. At exactly 15H03 I call the same number I was called on the day before and ask about my delivery and the agent I spoke to had me on hold for a good 10 minutes and eventually when she got back to me she advised that my package is out for delivery and that the issue was that the van was delayed and only left the warehouse after 14H00, yet I received an sms stating that my parcel was out for delivery and when I went to track the delivery, it now showed that it is out for delivery as of 14H42 and this is after I had seen that it had left for delivery as of 08H00 in the morning. The supposed driver that the agent claimed to have spoken to and advised that he would call me, did not and around 17H30 when i tracked the delivery it now showed that it was unsuccessful. With the many scandals that people have shared about RAM one would think that they would get their house in order. Not only are they dishonest however it has been said that they also tamper with clients parcels. I should hope that when I lodge a formal complaint with RAM I will be provided with a chain of handling my parcel the various times it supposedly left the warehouse and then went back in. It is quite shocking that a company of this size that is entrusted with handling peoples packages that cost a great deal of money might I add, do not care in the least bit about running a clean business and it is most unfortunate that DHL prefers to use RAM as a third party delivery when they should consider using other courier company's such as the Courier Guy. I have never had any issues the many I have used their services for the past 4 years for my business. This is my first experience with RAM and I hope it is my last and I will me complaining to DHL and urging to never ever outsource RAM to deliver any packages to me. I am utterly disgusted by their poor, ************ work ethic.