RAM inconsiderate to pensioners

Vodacom sent me a parcel via RAM that was for my upgrade. Two years ago RAM delivered the parcel to the same address with no problem. But this year they could not find the address stating that there is a problem with the address. RAM never phoned me to get any information or directions. I contacted them with the tracking number and gave them the full address once again. They assured me that they are sending an email to ensure that the parcel be delivered. Today I found out that RAM had returned the parcel to Vodacom and therefore ensured that the upgrade was cancelled. Vodacom confirmed that the parcel had the correct address on and that RAM had just returned the parcel. Because of this I need to redo the upgrade, but it will now cost me twice as much per month for the contract as the special is not on this month any more. I am a pensioner and really cannot afford this but RAM does not seem to care. Various phone calls to RAM has given contradicting information as to what happened with the parcel.