Ram incompetence and worst service ever

I would like to lay a complaint against this company, if I say am angry it would be an understatement, I order with Bash and they said Ram will be the one delivering my order, received an sms that they will deliver my order and I waited only to get another sms that says they couldn't deliver because I was not available but they didn't even bother to call me, what I ordered is for my daughter who is supposed to be going to Eastern Cape Sunday, this is the worst service ever, when I track it there is no movement happening, am angry and don't see my daughter going with her shoes it looks like I will have to make plan B