DA
David A
1 reviews | Active since Dec 2020
07 Dec 2020, 18:19
Ram idiots
Am sick and tired of ram to deliver a simple roster seems to be a big problem for them. They are more useless than I explained. After changing the address to meet me on site before 3pm same story of calling. A simple call to confirm is a problem. I rather pick up my package from them than waisting my time than waiting on idiots that can't deliver. Everything that had to do with them is bad...
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Replies (4)0
Replies (4)
Ram Hand To Hand Couriers's replyOfficial
07 Dec 2020, 20:16Hi David.
We are sorry to hear that you feel this about our service. We are willing to ensure that this matter is resolved and have your parcel delivered to you as promised.
Please send to us the tracking number for your parcel so that we can be able to assist.
Please note that collection of parcel from our hub is not allowed for health and security reasons.
Kind regards
We are sorry to hear that you feel this about our service. We are willing to ensure that this matter is resolved and have your parcel delivered to you as promised.
Please send to us the tracking number for your parcel so that we can be able to assist.
Please note that collection of parcel from our hub is not allowed for health and security reasons.
Kind regards
Ram Hand To Hand Couriers's reply07 Dec 2020, 20:16
Official
Hi David.
We are sorry to hear that you feel this about our service. We are willing to ensure that this matter is resolved and have your parcel delivered to you as promised.
Please send to us the tracking number for your parcel so that we can be able to assist.
Please note that collection of parcel from our hub is not allowed for health and security reasons.
Kind regards
We are sorry to hear that you feel this about our service. We are willing to ensure that this matter is resolved and have your parcel delivered to you as promised.
Please send to us the tracking number for your parcel so that we can be able to assist.
Please note that collection of parcel from our hub is not allowed for health and security reasons.
Kind regards
DA
David A's updateReviewer Update
07 Dec 2020, 21:26I have given a new address, your driver should call the given number so I can pick up. I would only be at the office till 10am, am not going to put my life or work on hold for Ram to make a simple delivery like it's now rocket science. The service is very poor and frustrating. He can WhatsApp me on the 084 number or call me communication is key. Your office should learn to communicate at the end it's the company that gets the bad name not the employees. Service delivery is key
DA
David A's update07 Dec 2020, 21:26
Reviewer Update
I have given a new address, your driver should call the given number so I can pick up. I would only be at the office till 10am, am not going to put my life or work on hold for Ram to make a simple delivery like it's now rocket science. The service is very poor and frustrating. He can WhatsApp me on the 084 number or call me communication is key. Your office should learn to communicate at the end it's the company that gets the bad name not the employees. Service delivery is key
Ram Hand To Hand Couriers's replyOfficial
07 Dec 2020, 22:11Please note that there have been Change Of Address request before and it takes about twenty four hours for the branch to have done.
When changing a delivery address, we need authourisation from the sender before it can be actioned and we need to redirect the parcel to the hub that will be delivering to the area of the new address.
Delivery in Midrand tomorrow will not be possible as the parcel still needs to be redirected to the Centurion branch first and be prep'd for delivery dispatch.
Another concern is that the parcel has already exceed to delivery attempts and might be returned back to the sender .
When changing a delivery address, we need authourisation from the sender before it can be actioned and we need to redirect the parcel to the hub that will be delivering to the area of the new address.
Delivery in Midrand tomorrow will not be possible as the parcel still needs to be redirected to the Centurion branch first and be prep'd for delivery dispatch.
Another concern is that the parcel has already exceed to delivery attempts and might be returned back to the sender .
Ram Hand To Hand Couriers's reply07 Dec 2020, 22:11
Official
Please note that there have been Change Of Address request before and it takes about twenty four hours for the branch to have done.
When changing a delivery address, we need authourisation from the sender before it can be actioned and we need to redirect the parcel to the hub that will be delivering to the area of the new address.
Delivery in Midrand tomorrow will not be possible as the parcel still needs to be redirected to the Centurion branch first and be prep'd for delivery dispatch.
Another concern is that the parcel has already exceed to delivery attempts and might be returned back to the sender .
When changing a delivery address, we need authourisation from the sender before it can be actioned and we need to redirect the parcel to the hub that will be delivering to the area of the new address.
Delivery in Midrand tomorrow will not be possible as the parcel still needs to be redirected to the Centurion branch first and be prep'd for delivery dispatch.
Another concern is that the parcel has already exceed to delivery attempts and might be returned back to the sender .
DA
David A's updateReviewer Update
08 Dec 2020, 05:40How is that my problem with the incompetence of your company to make a simple delivery. I waited the whole of Friday and i can't continue to wait i have work to do.
Your drivers or company don't communicate with clients they just do what ever they like.
Either you guys employ competent people or train your staff to know how to deal with clients.
I would continue to make it know on every platform available how bad your services are and how *********** your company is.
You can do what ever you like as you all have been doing that from day one.
Your drivers or company don't communicate with clients they just do what ever they like.
Either you guys employ competent people or train your staff to know how to deal with clients.
I would continue to make it know on every platform available how bad your services are and how *********** your company is.
You can do what ever you like as you all have been doing that from day one.
DA
David A's update08 Dec 2020, 05:40
Reviewer Update
How is that my problem with the incompetence of your company to make a simple delivery. I waited the whole of Friday and i can't continue to wait i have work to do.
Your drivers or company don't communicate with clients they just do what ever they like.
Either you guys employ competent people or train your staff to know how to deal with clients.
I would continue to make it know on every platform available how bad your services are and how *********** your company is.
You can do what ever you like as you all have been doing that from day one.
Your drivers or company don't communicate with clients they just do what ever they like.
Either you guys employ competent people or train your staff to know how to deal with clients.
I would continue to make it know on every platform available how bad your services are and how *********** your company is.
You can do what ever you like as you all have been doing that from day one.