RAM has watsed my time YET AGAIN with their incompetence!

If I could give RAM a rating below 1 star I would!!! A few months ago RAM had to deliver a package to me on a day in which I was supposed to leave the office at 13:00. I was told the package would arrive between 08:00 and 17:00 and so I waited and waited and waited till 17:00 hit and the driver did not pitch! I then called and was told the driver has knocked off and I will get my package on Monday, like what!!!!??? Okay so I let it go... NOW months later (today) THE EXACT SAME NONSENSE HAPPENED! I was supposed to receive my package last week and was told that the driver got hikacked, I understood. Yesterday I received a delivery confirmation message for today, Froday 21 June 2019. Again I was supposed to leave work at 13:00, but I waited because I was told my package would be delivered between 08:00 and 17:00. Now, because of my previous unpleasant experience, I decided to call them at 13:00 so I don't end up waiting nothing like I did the last time. During that 13:00 call, I was told that the driver says he will be here before 16:00, lo and behold 16:35 hit and he was still not here. So I called again at 16:35 and was told that the driver is at an area which is about 10 minutes from my work place and he would be there in a moment. 17:00 hit and I called AGAIN! and was told that unfortunately the drive has knocked! LIKE WHAT!!!????? 25 minutes ago he was 10 minutes from my work place and he said he's coming! Now he's knocked off???? And guess what story I was fed again???? That the driver got hijacked the previous day and therefore he was told to knock off early today, that's a LIE! but nevertheless, that "early" time he was told to knock off at was still within the delivery hours I was given for receiving my parcel, and I called multiple times to avoid this nonsense YET here we are! I waited for a full 5 hours for someone not to show up YET AGAIN! Do you understand what an inconvenience it is to plan your whole afternoon and obviously leading into your evening based on false information???? And now after having my day wasted away, I am told that unfortunately I need to wait till Monday! After this comment is read all I'm going to recieve is a call to tell me how sorry they are, and who's going to refund me of the 5 hours worth of my life that I wasted? I've had more items delivered to me by Dawn Wings and NOT ONCE have they wasted my time! Please consult from them so they can teach you customer service excellence. Nx.