RAM HAS TERRIBLE SERVICE!

Have had the most horrible experience with RAM Couriers regarding them collecting my package to return to Vodacom, I have been tracking them for 2 days and the driver actually has the audacity to note Delivery postponed due to address incorrect@ 2PM, No phone call trying for this delivery to take place , called RAM this morning they cannot understand because address is correct on system. For the past 2 days I have spoken to more than 10 consultants and no one is able to assist. pathetic service I tell you!