1 reviews | Active since Dec 2013
RAM has extremely poor service to none
I would give NO star if I could. My parcel(laptop) which I need urgently for work did not arrive as promised yesterday (broader cape town area/fish HK ) after many attempts to use WhatsApp and to chat with Jakob (Whatsapp assistant) I was told that they have time until 5pm to deliver. So, 5pm came and went...I sent also online form on RAM web site but no answer. Today I called and was thrown out after some minutes. The parcel tracking says unsuccessful delivery 6:30 pm which is a joke in itself and nobody called or called at the gate (I am downstairs but tenant lives upstairs close to gate and would have heard. ) RAM should not be used by anyone because the service is ridiculous, so is the customer care. I wonder if I ever get my parcel. BOBRJ3KDHB.....I DON'T MIND MENTIONING IT HERE. I want an answer from RAM. I was supposed to start an online job yesterday still or latest today morning. Yet my tool did not arrive. Who pays loss of income???
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel will be delivered today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel will be delivered today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
None of your customer service channels work or respond ... You have to shape up on all levels fast
None of your customer service channels work or respond ... You have to shape up on all levels fast