KH
Kevin H
1 reviews | Active since Jun 2020
22 Jul 2025, 15:25
RAM HAND TO NO-HAND COURIERS
I received a notice that my parcel is out for delivery... I cancelled most of the meetings and moved some to online only to receive a WhatsApp message at 14:30 that they are no longer delivering because they can't find my address.
There was not even the decency to call and say the driver is lost... Having reviewed the order, my address is correctly captured and I really do not know why they are struggling to find a place that every other courier finds with ease.
I am very disappointed - my time has been wasted.
Helpful (0)
Replies (4)0
Replies (4)
Ram Hand To Hand Couriers's replyOfficial
22 Jul 2025, 15:32Dear Kevin
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
address was captured inefficiently we will redeliver tomorrow
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
address was captured inefficiently we will redeliver tomorrow
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply22 Jul 2025, 15:32
Official
Dear Kevin
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
address was captured inefficiently we will redeliver tomorrow
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
address was captured inefficiently we will redeliver tomorrow
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
KH
Kevin H's updateReviewer Update
22 Jul 2025, 15:56While I accept the apology, no one called to notify me that the driver is struggling to find my address.
This is unacceptable service... communication is key, especially in your line of business. I have just spoken to another of your consultants who has assured me the parcel will be delivered TOMORROW MORNING. Can this be the case, and not have to spend another full day waiting for a parcel you failed to deliver today?
This is unacceptable service... communication is key, especially in your line of business. I have just spoken to another of your consultants who has assured me the parcel will be delivered TOMORROW MORNING. Can this be the case, and not have to spend another full day waiting for a parcel you failed to deliver today?
KH
Kevin H's update22 Jul 2025, 15:56
Reviewer Update
While I accept the apology, no one called to notify me that the driver is struggling to find my address.
This is unacceptable service... communication is key, especially in your line of business. I have just spoken to another of your consultants who has assured me the parcel will be delivered TOMORROW MORNING. Can this be the case, and not have to spend another full day waiting for a parcel you failed to deliver today?
This is unacceptable service... communication is key, especially in your line of business. I have just spoken to another of your consultants who has assured me the parcel will be delivered TOMORROW MORNING. Can this be the case, and not have to spend another full day waiting for a parcel you failed to deliver today?
KH
Kevin H's updateReviewer Update
23 Jul 2025, 09:24RAM service is shocking! After being assured that the parcel will arrive this morning, spent the early morning waiting... I have just called to find out how far is the driver only to be told that the parcel is on hold. Shockingly, the consultant confirmed that parcel will not be dispatched today.
This is just unacceptable that clients have to wait will communication remains mum... had I not picked up the phone I would have lost another day waiting for a parcel they know very well won't be arriving today. I have moved meetings and commitments to receive this parcel yet this company just keeps surprising me. I will certainly be writing to the company that outsourced their delivery to RAM and lay a formal complaint, this is totally unacceptable! A simple phone call or text on both days would have made a huge difference. But this... this is the worst courier service I have ever received.
This is just unacceptable that clients have to wait will communication remains mum... had I not picked up the phone I would have lost another day waiting for a parcel they know very well won't be arriving today. I have moved meetings and commitments to receive this parcel yet this company just keeps surprising me. I will certainly be writing to the company that outsourced their delivery to RAM and lay a formal complaint, this is totally unacceptable! A simple phone call or text on both days would have made a huge difference. But this... this is the worst courier service I have ever received.
KH
Kevin H's update23 Jul 2025, 09:24
Reviewer Update
RAM service is shocking! After being assured that the parcel will arrive this morning, spent the early morning waiting... I have just called to find out how far is the driver only to be told that the parcel is on hold. Shockingly, the consultant confirmed that parcel will not be dispatched today.
This is just unacceptable that clients have to wait will communication remains mum... had I not picked up the phone I would have lost another day waiting for a parcel they know very well won't be arriving today. I have moved meetings and commitments to receive this parcel yet this company just keeps surprising me. I will certainly be writing to the company that outsourced their delivery to RAM and lay a formal complaint, this is totally unacceptable! A simple phone call or text on both days would have made a huge difference. But this... this is the worst courier service I have ever received.
This is just unacceptable that clients have to wait will communication remains mum... had I not picked up the phone I would have lost another day waiting for a parcel they know very well won't be arriving today. I have moved meetings and commitments to receive this parcel yet this company just keeps surprising me. I will certainly be writing to the company that outsourced their delivery to RAM and lay a formal complaint, this is totally unacceptable! A simple phone call or text on both days would have made a huge difference. But this... this is the worst courier service I have ever received.
Ram Hand To Hand Couriers's replyOfficial
24 Jul 2025, 12:49parcel has been delivered apologies for inconvenience
Ram Hand To Hand Couriers's reply24 Jul 2025, 12:49
Official
parcel has been delivered apologies for inconvenience