JA
Julian A
1 reviews | Active since Nov 2012
23 Feb 2021, 16:11
Ram hand to month couriers
After so much effort from us as the consumer companies still resort to ignoring simple requests when they do not have details.
Phakamisa Munyu, you do not deserve to be a complaints resolution agent. All i needed was feedback. Thats it. You cannot manage that. Your manager/head of whatever he is Graeme Lazarus is just as pathetic. He is copied in emails and has not ONCE responded to any query.
I just needed to know when my package will arrive. That is it. But neither you Phakamisa or Graeme can muster a simple response. This is pure incompetence and totally unacceptable.
Should i take it further than the pair of you i definitely will.
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Ram Hand To Hand Couriers's replyOfficial
25 Feb 2021, 12:43Hi Julian.
The information was provided to you that the delivery was supposed to be made on the 23rd of February.
- Arrangements were made for the delivery address to be changed
- Parcel to be rerouted to the new hub
The Upington branch had delays when required to take the parcel to CPT, and this was eventually done a day later. We sincerely do apologise for the incident thereof.
You were informed of when the delivery was going to happen, and the complaint about the delivery address was also resolved.
Kind regards.
The information was provided to you that the delivery was supposed to be made on the 23rd of February.
- Arrangements were made for the delivery address to be changed
- Parcel to be rerouted to the new hub
The Upington branch had delays when required to take the parcel to CPT, and this was eventually done a day later. We sincerely do apologise for the incident thereof.
You were informed of when the delivery was going to happen, and the complaint about the delivery address was also resolved.
Kind regards.
Ram Hand To Hand Couriers's reply25 Feb 2021, 12:43
Official
Hi Julian.
The information was provided to you that the delivery was supposed to be made on the 23rd of February.
- Arrangements were made for the delivery address to be changed
- Parcel to be rerouted to the new hub
The Upington branch had delays when required to take the parcel to CPT, and this was eventually done a day later. We sincerely do apologise for the incident thereof.
You were informed of when the delivery was going to happen, and the complaint about the delivery address was also resolved.
Kind regards.
The information was provided to you that the delivery was supposed to be made on the 23rd of February.
- Arrangements were made for the delivery address to be changed
- Parcel to be rerouted to the new hub
The Upington branch had delays when required to take the parcel to CPT, and this was eventually done a day later. We sincerely do apologise for the incident thereof.
You were informed of when the delivery was going to happen, and the complaint about the delivery address was also resolved.
Kind regards.