Ram hand to Hand Worse possible Customer Service

Worse possible Customer service from Ram and to hand courier. I get a message on the 3/7/25 saying that ram will be sending me a delivery today. I call ram call centre to find What time can I expect my delivery so I can plan for it, they say they are unable to give me a time as the driver will come anytime between 8-5 pm. This is absolutely ridiculous for a client to sit at home and wait the entire day for a delivery that you do not know is coming or not or what time it is coming.Be that as it may the day comes and goes and there is no delivery.i call Ram today the around midday on 4/7/25 asking them please can you locate my delivery.they say its back at the warehouse as the driver tried to deliver but was unsuccessful so I ask them what time was this attempt made and why was I not called before the driver arrived as promised. They cannot provide a reason but say at attempt was made. I told the guy I’m looking through my phone and I received many calls in the day and there is no call that was missed so we’re is the proof of this call.unfortunately he can’t answer this. So I ask him where is their dc so I can collect today he says unfortunately this is not possible.he then says another attempt will be made on Monday without a time confirmation. I tell him I not at home on Monday as I have clients to see so he just cuts the call on me.Absolutely pathetic customer service.I just can’t understand why corporates are using ram to deliver our parcels as these guys at Ram have a don’t care attitude.