RAM hand to hand service that is shocking

Very very unhappy with the service. This is advise to maybe the people hiring at RAM, please make sure they have at least two or more brain cells to work. They were meant to deliver to my address on the 12/07/2018 however the address was wrong due to Vodacom, Ram asked me to change the address with Vodacom. In which I did. They then said it will be out for delivery today the 13/07/2018. When I called RAM to double check my delivery the consultants have no clue at all how to help customers. Durban branch is the worst. I know its Friday and you want to enjoy your weekend. Please bear in mind that you offering a service and that you help them. Long story short I'm still waiting for my package. For the young man answering calls don't hang up the phone again. Because I won't stop at just hello peter, I'm going to make sure that this will never happen again.