RAM Hand to Hand - ROTTEN SERVICE ETIQUETTE

<p>I received an sms on Friday the 5th of May asking for a delivery confirmation address to which i responded. Delivery was confirmed for Monday to said address yet it went to an incorrect address. I called Ram Durban office as I didnt hear anything and spoke to Cathy in client service, she said she would contact me in 5 minutes, 2 hours later after no call I called Ram again. This time i spoke to a Nikita, who was very rude when all i wanted to know was a more or less delivery time so I could plan accordingly. Her exact words to me "You are not our client, the company that arranged for the courier is as they pay for the service" which i find unnacceptable. I then asked for her manager who initially did not want to come on the phone and finally after my insisting a Rajen came. He got so defensive when I asked for his surname and then refused to help me as my wife is the primary contact person. I then conferenced my wife in on the call who authorised me to speak on the account, yet he still did not want to speak to me. Long Story short, if the manager is like that better cannot be expected from the staff. I called though to their front office and got his surname from them its Rajen Kammiappen! not Rumplestilskin to my surprise from the way he was guarding his surname.</p> <p> </p> <p>TERRIBLE TERRIBLE SERVICE!! .... if i donot pay Ram directly I most certainly pay their service provider!!!</p>