1 reviews | Active since Mar 2017

27 Mar 2017, 17:23

ram hand to hand non delivers

<p>i have been waiting for my parcel since the 23rd, vodacom gave ram wrong number fine. i have been calling ram since thursday 23 to change that number and everyone agent calims to have captured my right number. 7 days later calling them and they all lie, no one is taking responsibility. they claim i wasn't at home yet I'm sitting outside the whole day. useless company. </p>

0
Replies (2)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply28 Mar 2017, 08:18
Official

Good day,

Thank you for bringing this matter to my attention, I would like to apologize for the inconvenience this has caused you due to non delivery.

I have escalated this matter to our management team and they will have this parcel delivered to you without fail today. Please do have your Id, copy of your ID and proof of residence ready for delivery to be made. Also please note that you will be contacted before delivery is made.

Regards

Aldo Liebenberg

Customer Complaints Officer

's update03 Jun 2018, 01:16
Reviewer Update
oh they did deliver and they didn't even call to say they're coming which shows they've been lying when they said my phone was off. they just arrived without any hassles, I'm glad dstv didn't use this company for the other 2 deliveries.