HM
Hangwelani M
1 reviews | Active since Jun 2018
13 Feb 2023, 14:52
RAM HAND TO HAND IS A **** - DON'T EVER USE IT.
I booked for a pick up and drop off since last week, even today nothing has been done.
Nobody is communicating anything with me... Is this RAM HAND TO HAND a ****?
Can you guys return my money if you don't want to complete my pick up please
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Replies (2)HM
Hangwelani M's updateReviewer Update
16 Feb 2023, 10:12Yes, I can confirm a very late and paid Express at last delivered the parcel.
Please train your drivers to listen sometimes and don't assume everything will be always the same everyday. I spoke to one of your driver asking me about where I work and nonsense questions... instead of listening to my instructions about handling my parcel.
Please train your drivers to listen sometimes and don't assume everything will be always the same everyday. I spoke to one of your driver asking me about where I work and nonsense questions... instead of listening to my instructions about handling my parcel.
HM
Hangwelani M's update16 Feb 2023, 10:12
Reviewer Update
Yes, I can confirm a very late and paid Express at last delivered the parcel.
Please train your drivers to listen sometimes and don't assume everything will be always the same everyday. I spoke to one of your driver asking me about where I work and nonsense questions... instead of listening to my instructions about handling my parcel.
Please train your drivers to listen sometimes and don't assume everything will be always the same everyday. I spoke to one of your driver asking me about where I work and nonsense questions... instead of listening to my instructions about handling my parcel.
Ram Hand To Hand Couriers's replyOfficial
16 Feb 2023, 10:24Thank you for your feedback. I understand you depended on us to deliver your parcel seamlessly as promised and deeply regret that we failed to provide the high standard of service you've expected from us. I know how frustrating this must've been and sincerely apologize for the inconvenience caused.
I am grateful to hear that you were able to receive your parcel under the circumstances, thank you very much for your patience with us. I’m confident your next experience with us will be up to your expectations.
Take care.
I am grateful to hear that you were able to receive your parcel under the circumstances, thank you very much for your patience with us. I’m confident your next experience with us will be up to your expectations.
Take care.
Ram Hand To Hand Couriers's reply16 Feb 2023, 10:24
Official
Thank you for your feedback. I understand you depended on us to deliver your parcel seamlessly as promised and deeply regret that we failed to provide the high standard of service you've expected from us. I know how frustrating this must've been and sincerely apologize for the inconvenience caused.
I am grateful to hear that you were able to receive your parcel under the circumstances, thank you very much for your patience with us. I’m confident your next experience with us will be up to your expectations.
Take care.
I am grateful to hear that you were able to receive your parcel under the circumstances, thank you very much for your patience with us. I’m confident your next experience with us will be up to your expectations.
Take care.