Ram Hand to Hand failing Rain Network

The whole of this week I've been expecting a parcel from Rain Network and until today, which is five days later, I'm still waiting delivery. Everyday I would wake up to an SMS alerting me that my delivery in loaded in a truck for deliver, but later on in the day then I'd receive a notification on the Ram Search engine that: 2020UNSUCCESSFULL DELIVERY IN Pretoria - RAM - Re-attempt delivery. This is so poor service after being told it'll be delivered in 3 days. 15:04 CONSIGNED IN RAIN GTM - 5G. 20:59 ITEMS SCANNED INTO HUB FROM COLLECTION IN Isando, Johannesburg. 21:14 DEPARTED BY ROAD TO Pretoria FROM Isando, Johannesburg. 21:27 Outgoing SMS - Consignment has been received by RAM. 21:27 Outgoing Email - Consignment has been received by RAM. RAIN02-***May 2020 04:57 ARRIVED BY ROAD FROM Isando, Johannesburg TO Pretoria. RAIN02-***May 2020 08:30 OUT FOR DELIVERY IN Pretoria. 09:16 Outgoing SMS - Consignment has been dispatched for delivery attempt. 09:16 Outgoing Email - Consignment has been dispatched for delivery attempt. 17:11 RAMMobile NonDelivery - . 18:02 UNSUCCESSFULL DELIVERY IN Pretoria - RAM - Re-attempt delivery. RAIN02-***May 2020 08:02 OUT FOR DELIVERY IN Pretoria. 08:34 Outgoing SMS - Consignment has been dispatched for delivery attempt. 08:34 Outgoing Email - Consignment has been dispatched for delivery attempt.