Ram hand to hand delivery service is very poor

Ram hand to hand delivery service is very poor. The delivery guys do not communicate with the receiver. It happened that the GPS pointed them at my neighbors house, when they called me on the phone I immediately came out and saw them at my neighbors house and tried to explained that the address numbers to not quite correspond with the GPS. They refused to hand over my parcel even when I told them I had the pin code from their office, and I could also produce the ID card for variation. They went back with my parcel.