RAM hand-to-hand CUSTOMER SERVICE

So purchased a product with a service provider that in turn, utilised RAM hand-to-hand couriers to deliver me parcel. On 30.04.2026 @ 08h00, I receive an SMS from RAM stating the usual (order received and getting ready for transport etc etc) with a waybill number allowing me to track my parcel which I closely monitored. Long story short, here's a summary sinceI've tracked: 04.05.2026 - everything sorted in JHB getting ready for transport 06.05.2026 - parcel arrived in CPT (nothing further happened, just stood there for a full day) 07.05.2026 - parcel prepared for delivery route which is my work address because despite me spelling my home address out, they saved a completely different address on their website. However, I'm still waiting for that parcel. Tracking system says delivery unsuccessful, i received NO communication from RAM since their very first SMS. I've sent MULTIPLE complaints, called their customer care and requested that an agent call me as I couldn't wait for 40mins for someone to be available. Nothing. I even arranged with them via their website ( it's the only way you can kinda get in touch with them) to personally collect my parcel but even that was unsuccessful. They have absolutely NO regard for their clients whatsoever. I don't know if I'm the only one with such a pathetic experience with them, but never in my life again would I use OR suggest the services of RAM hand-to-hand couriers