RAM Hand to Hand couriers - what a joke!!!

I upgraded my Vodacom contract - fantastic service from the lady at Vodacom, then I'm told Ram Couriers will deliver. Yesterday I get a phone call from a Ram driver to tell me he is at my work address and I'm not there, which was correct, I was booked off sick. I told him, that because I work for a courier company myself, I understand delivering to my house is out of his route, but I would be at work today, 28 July. NObody shows today and I start phoning Ram only to speak to a gentleman in their customer service centre who cleary wasn't interested in my complaint, in fact he proceeded to just sigh in my ear and tell me because a contact number was updated, my delivery has been put on hold. I've never in my life heard of anything like that - the company I work for do RICA deliveries daily - we bend over backwards to accommodate our customers, why can't RAM - How is it possible that the driver can be here 1 day and the very next day the delivery can't take place. I even phone the number the driver phoned me from yesterday and the gentleman I spoke to confirmed he is a RAM delivery agent, but the phone was used by a different route yesterday and he isn't on my route today. I want my phone - today!!