RAM HAND TO HAND COURIERS: SHOCKING SERVICE

Yesterday Ram sent me both an sms and an email advising that my parcel would be delivered that day. I waited until 18h00 for the delivery. No delivery was made. Ram obviously made a false statement. I contacted Ram. Their excuse was twofold and contradictory: first, the driver "ran out of time" (i.e. his shift finished before he could make the delivery) and second, my parcel was allocated to a "special collection" (i.e. as explained to me, the driver had to collect a high value parcel and had to be escorted by security and thus could not also make the delivery of my parcel). Why my parcel was allocated to a driver effecting a "special delivery" could not be explained by Ram. And the "special delivery" could not have taken the entire day. My parcel is a cell phone from Vodacom. Ram did not bother to phone me and advise that the delivery would not be made. Rather, they kept me waiting until 18h00. One would expect, at the very least, a courtesy call to advise of the non-delivery. Ram clearly treated me with disrespect and their service is shocking. I shall notify Vodacom of this. Ram are the courier for Vodacom. I shall not use Ram in my personal dealings. Their conduct is to be deprecated. I wonder if delivery will be made.... or will I have a repeat experience?