NVdm
Natasha Van der merwe

1 reviews | Active since Mar 2017

22 Mar 2017, 14:10

RAM hand to hand couriers PATHETIC service

<p>Firstly they send out a parcel the morning then arrive at 6 in the evening driving around the street not phoning me to tell me they are here we saw them waved them down they drove straight past us twice so i tried to call an office which was obviously closed at 6 in the evening and no after hours number. Then eventually when they were open again i spoke to the guy at a call centre and his reply made me laugh he told me they probably didnt stop cause they thought i was a hijacker hahahahahah this is pathetic so now i have to wait for my parcel because they are ***********!! And the people working for them what pathetic service. Will not recommend or ever use them again in my life. Im still waiting for them to call which they probably wont to waste time. PATHETIC</p>

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Replies (2)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply22 Mar 2017, 16:48
Official

Good day,

I do apologize for this happening, however do need to advise that the drivers unfortunately will not stop when waved down due to security reason.

Please could I ask you to supply me with your tracking reference number so that i may investigate the matter of none delivery as the driver should have made delivery before 17H00 during the day.

Regards

Aldo Liebenberg

Customer Complaints Officer

Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply22 Mar 2017, 16:48
Official

Good day,

I do apologize for this happening, however do need to advise that the drivers unfortunately will not stop when waved down due to security reason.

Please could I ask you to supply me with your tracking reference number so that i may investigate the matter of none delivery as the driver should have made delivery before 17H00 during the day.

Regards

Aldo Liebenberg

Customer Complaints Officer