RAM Hand to Hand Couriers Appalling Service

I had the misfortune of having my parcel from Elite Mobile delivered to my home address by RAM hand to Hand Couriers.

Herewith my original complaint, sent on the 19th of November 2018:

To whom it may concern,

I wish to raise a complaint against the person who delivered my parcel on Friday the 16th of November 2018.

1. I was never contacted by the driver to advise that they are on their way.

a. I requested an advance warning so that I may ensure that I am at home to collect my package in person. b. This was arranged with your call centre on Friday morning.

2. I printed a copy of my Vodacom statement as proof of residence

a. The lady who delivered the parcel was extremely rude and wouldn’t accept the proof of residence, siting that I cannot use a Vodacom statement for a Vodacom delivery b. I was never , not once advised what would be a suitable proof of residence c. I cannot see the relevance

3. The driver eventually agreed to accept my proof, this whilst the lady continued to speak to my **** and refusing to acknowledge me.

a. I was told by the Domestic worker that the lady said that if I cannot give her suitable proof then she’ll take the package, this was not said to me but in vernacular. b. I am the customer, not my domestic

4. She requested my ID, the refused to give it back to me, instead handing to the domestic worker, all whilst speaking in vernacular and ignoring me.

a. When I wanted to hand her the paperwork she refused to take it from my hand.

5. She was rude and obnoxious and I personally felt that she was biased against me due to the colour of my skin, as she treated me differently to how she treated the domestic.

Please could this matter be looked in to and feedback provided.

I followed up on Friday the 23rd of November

To whom it may concern,

Is your lack of response directly related to your disinterest in the complaint raised?

as I never received a response, bar the automated e-mail advising that they received my e-mail:

From: Complaints ********** Sent: Monday, November 19, 2018 2:59 PM Subject: [ram.helpdesk #445739] Consignment No. K **********

Thank you for making contact with us. This is an automated response and serves as confirmation that we have received your feedback/enquiry. Your reference number can be found in the subject line of this email.

We will respond as quickly as possible during our normal working hours (Mon to Fri between 08h00 and 17h00).

RAM Customer Support *** I would never utilise RAM Hand to Hand couriers in my own personal capacity if this is the kind of service they provide.