RAM Hand To Hand Couriers

I ordered a device via Vodacom and they updated me with SMEs that my parcel will be delivered within 3/7 working business day, excluding Saturdays and Sundays. RAM will be the courier for my package.

I received an email of how to track my parcel and I did track it, and yesterday, 22 October 2019, it was received in Pretoria. This morning 07H44, 23 October 2019, I receive an email and an SMS from RAM saying my parcel has been dispatched and will be delivered today. 8 hours later, I am still waiting. I am now on hold since 15H56 with RAM to track down their driver and to tell me if I will receive my parcel today. Unfortunately, they could not get hold of the driver which makes it impossible for me and them to know when I will receive my parcel....sad indeed.

I am not happy with the service and I would suggest that when RAM sends SMS, email or any means of communication, to make sure that a client receives their parcel on a reasonable time to avoid calls and complaints. I cannot be holding for more than 5 minutes and wait for my parcel for more than 8 hours, which thereafter I'm told I was supposed to make arrangements with them to receive my parcel early. How can I make an arrangements with them when I received correspondence early in the morning??

Unhappy customer