1 reviews | Active since Jul 2010
Ram Hand to Hand Courier What a DISATER
RAM Hand to Hand Courier
I am writing to express my formal dissatisfaction regarding the delivery service scheduled for my office today.
Although the parcel was out for delivery, it had not arrived by the time I left at 4:00 PM. At 4:32 PM, I received a WhatsApp message from RAMS head office stating that delivery failed and requesting a reschedule. I am disappointed that the courier did not attempt to contact me directly to coordinate a meeting at their next stop or confirm my availability.
Furthermore, I have experienced significant difficulty reaching your team for assistance. I attempted to contact the Harrismith branch, which manages the Newcastle area, for over an hour without success. Additionally, while your national WhatsApp service lists operating hours until 6:00 PM, I received an automated message at 5:15 PM stating that the office was closed.
I trust you will investigate these lapses in communication and service. I look forward to receiving an update regarding the status of my delivery.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel is out for delivery today and will be delivered today , the delay came through because of the change of address
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel is out for delivery today and will be delivered today , the delay came through because of the change of address
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,